Short version: if it did not do what it said it would, you get your money back. You do not have to argue with anyone about it.
Every digital product sold through this portal - plugins, courses, cheat sheets - comes with 14 days to change your mind. Email a.administration@soundproacademy.com with the address you bought with, and the refund goes back to your original payment method.
You do not need to explain yourself. A sentence about what did not work is welcome, because it tends to make the next version better, but it is not a condition.
This policy applies to purchases made through this portal, and to nothing else.
Anything arranged directly - a call, a mentoring place, mix or master work, a private or negotiated arrangement, or a purchase made through a different site or checkout of ours - is governed by whatever was agreed at the time. Its own terms, guarantee and cancellation rules apply, and this page does not extend to it, add to it, or override it.
Refunds usually appear within five to ten working days, depending on your bank. That part is out of our hands.
A refunded product is removed from your account. A refunded plugin licence stops working on your machines, and you should uninstall it. Your account itself, and anything else you own, is untouched.
The Track Diagnosis Call, mentoring, and mix or master work are services arranged directly, not products sold through this portal. The portal describes them and points you at a conversation; it does not sell them.
Each is agreed individually, and the cancellation terms, the guarantee and the payment arrangement are whatever was agreed between us when you booked. This refund policy does not apply to them - in either direction. Where a specific guarantee was offered to you, that guarantee stands on its own.
If you are a consumer in the UK or EEA you have 14 days to withdraw from a purchase. For digital content delivered immediately, that right can be given up when you agree at checkout to immediate access - which is how you get the download straight away rather than waiting a fortnight.
We apply the full 14 days regardless, whether or not you agreed to immediate access. Nothing here removes a right you have by law, and where the law gives you more than this page does, the law wins.
If something is wrong, email us first. A refund takes a day; a chargeback takes months, costs us a fee, and gets you the same money. We have never refused a reasonable refund and do not intend to start.
We do reserve the right to decline refunds where there is clear evidence of abuse - repeated buy-and-refund cycles, or redistributing a product and then asking for the money back.